Today, VoIP services are becoming more popular among corporate establishments, business houses, and contact centers, as it enables them to have access to the next generation telephony without any hassle. The fact that these services reduce communication costs and increases productivity is well documented. In addition to these inherent benefits, the corporate houses can also enjoy flexibility and scalability accompanied with data security. Moreover, the Internet based telephony services and solutions guarantee excellent call quality even in hybrid network environments.
Unlike PSTN services, VoIP supports services across multiple sites, as these services are backed with the customer unique numbers and area codes of the customer’s choice. This capability can be used for forwarding of voice mails or transfer of the calls to almost anywhere using private dial plans. Organisations having branches in different locations can make the most of this feature. The IP technology would create the connecting links to their branch offices located across the globe and that too at the significantly low costs.
The users do not require to install, invest or maintain the IP infrastructure of their own. All that they would need is a broadband speed Internet connection and they are done. With a VoIP business service in place, the corporate clients can concentrate on more important business matters including generating and expanding of their activities. Therefore, it can be said that the VoIP has change the face of the corporate communication worldwide.
The contact centers can also benefit from the inherent benefits of these services. The contact center VoIP solutions provide cost efficiency, as long distance or ISD calls are made at significantly lower rates. Moreover, these services in the call center deliver seamless connectivity, globally. Some common benefits that corporate establishments, business houses as well as contact centers can enjoy are:
1.The IP solutions and services are backed with the real time monitoring of calls. Therefore the users can enjoy the parameter of efficiency in implementation of their services without any latency.
2.The Internet telephony services & VoIP solutions help the users to expand their employees’ shift according to their needs. Therefore, depending upon the time preferences, the employees can opt for their desired shift without any problem.
3.The best part of the voice over IP services is that these require less capital investment on infrastructure compared to PSTN solutions. The corporate clients would require specialized products and services that are available at minimal rates.
To conclude, it can be said that corporate VoIP solutions and services are considered as perfect applications for lowering down the communication costs. Moreover, the business users feel an essence of ease and comfort while using such solutions or services.